The following 3 email lists  are at disposal of the ALADIN Partners to get in touch with people on shift at Météo-France when they face :
- problems of access to MF’s network via MF’s firewall (Parme), problems with the transmission of data originating from Soprano/IAA
or Transmet dissemination: reso++at++meteo.fr
- any problem with the non-disposal of Aladin coupling files or for accessing the BDPE database (this list is targeting MF staff working
on shift H24): exploitation.h24++at++meteo.fr
- disposal of coupling files, access to “BDPE” (this list is targeting MF coordinators working in Office hours): op_aladin++at++meteo.fr
Please note that for problems of uncertain origin, you should send your message both to “exploitation.h24” and “op_aladin”.